About 2 weeks ago, I lost all the sound drivers in my new laptop. It happened after I did several Critical Updates from Microsoft. Ya see, even though I got my notebook in Thailand, it was still legit with a valid copy of XP Pro. After updates, all drivers were replaced with a single bluetooth hands-free driver. That’s not good.
I contact HP’s online customer support via chat and its obviously outsourced to a middle eastern country (there’s a distinct difference in the way they form engrish grammar versus Indians or, for that matter, anyone on the planet). Anyhoo, he gives me instructions that don’t work.
Endstate: my computer now has a BIOS claiming to have been factory installed with Vista when it never was. All the instructions he gave me were for Vista notebooks including a Vista capable BIOS……. after I told him 3 separate times that it was XP Pro, not Vista the machine came with.
Now I have no laptop and am having to play internet/email tag with tech support when I can only contact them from other people computers.
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Sounds like an excuse to go to Thailand!!! Get a new laptop. This time spend more that 2 hours looking for one in a week period.
Dec 12, 2008 at 1:37 AM